Kendra Bailey: Climbing the Tech Ladder from Intern to AI Architect

Picture this: Kendra Bailey, a bona fide rockstar in the tech world, using her smarts and savvy to drive innovation at ServiceNow. But she’s not just any architect. Oh no, Kendra is a Generative AI (GenAI) solutions architect. And she’s got a story that’s sure to make you sit up and take notice.

Seven years ago, Kendra was dipping her toes into the tech waters as a humble tester and intern at a ServiceNow partner company. But, bless her ambition, she didn’t stay there long. She was too good, too skilled, and too eager to make a change. So it wasn’t a surprise when, in less than a year, she moved onto a full-time developer role, taking the wheel of her first project.

Kendra’s journey within the ServiceNow ecosystem is a poster child for what happens when talent meets chance. Today, with the title of a GenAI solutions architect shining on her business card, she’s all about pushing AI solutions to the next level. Her goal? Making sure customers have nothing but smooth sailing and stellar results with ServiceNow’s technology.

But here’s the thing. Even while smashing through one tech ceiling after another, Kendra, like many Black professionals in her field, faced the inner demons of imposter syndrome and self-doubt. Keep in mind, overcoming these challenges is not about ignoring them. It’s about acknowledging them, facing them, and finding a way to continue your journey regardless.

So let’s take a minute to appreciate Kendra Bailey, her journey and her contributions, and recognize that it isn’t only about the tech trends or innovations she’s working on, but also about her inspiring path and the impact it could have on underrepresented communities in the tech world.